Billing Specialist
Frontline Wildfire Defense
Remote
Posted on Mar 26, 2025
Billing Specialist
About Frontline Wildfire Defense
At Frontline Wildfire Defense, our mission is to protect homes, families, and communities from wildfire disasters. Our innovative wildfire defense system allows homeowners to track wildfires, receive critical alerts, and actively safeguard their properties using a remotely operated fire protection system. With multiple layers of redundancy, our system hydrates homes and surrounding areas to prevent ignition from flying embers—the #1 cause of structure loss during wildfires.
We are a fast-growing team that has already achieved significant milestones in protecting homes across Northern and Southern California. Our team includes experienced engineers, product designers, and industry experts, and we are looking for a Billing Specialist to help drive our efforts.
About This Opportunity
As a Billing Specialist, you will play a critical role in ensuring that all billing activities are executed accurately and efficiently. This position requires a high level of attention to detail, as financial inaccuracies can have significant consequences. The Billing Specialist will work closely with various departments, including sales and customer service, to maintain accurate customer accounts and ensure that all billing tasks are completed in a timely manner.
Key Responsibilities
Invoice Generation and Distribution:
- Create and issue accurate and timely invoices for the Frontline System and Installation in accordance with contract terms, System Servicing agreements, and Subscriptions services, ensuring compliance with company policies and contractual terms.
- Calculate and apply sales tax accurately based on applicable jurisdictions.
Payment Processing and Collection:
- Monitor and track outstanding invoices, proactively following up with clients on overdue payments.
- Implement effective collection strategies, escalating as needed while maintaining professionalism and positive client relationships.
- Process incoming payments and update relevant systems.
Account Reconciliation:
- Reconcile customer accounts regularly, identifying and resolving any discrepancies.
- Maintain accurate and up-to-date billing records.
- Update relevant reports to ensure property tracking of project commencement and completion.
Cross-Functional Collaboration:
- Work closely with the sales team to understand project scopes, pricing structures, billing terms, and financing requirements.
- Collaborate with the project management team to track project progress and ensure accurate percentage-of-completion billing.
- Partner with the rest of the Accounting team to manage the Annual SaaS subscription billing process.
Contract Financing:
- Thorough understanding of the contract financing process in order to set up appointments with financing customers and communicate the financing terms.
Customer Support:
- Serve as a primary point of contact for clients regarding billing inquiries, providing timely and accurate responses.
- Maintain a positive and professional demeanor when interacting with clients, even in challenging situations.
Compliance and Reporting:
- Stay informed about regulatory changes related to billing and sales tax for various tax jurisdictions.
- Obtain and file COI’s whenever necessary.
Employee Expense Management:
- Oversee employee expense reimbursement process, ensuring timely submission of receipts and reports, and accurate allocation of expenses.
- Manage the billing of project-related Time & Materials (T&M) expenses, ensuring accurate tracking and invoicing to clients.
Process Improvement:
- Proactively identify opportunities to streamline billing processes and enhance efficiency.
Qualifications
- Minimum of 3+ years of experience in billing, accounts receivable, or a related role.
- Strong knowledge of billing procedures, accounting principles, and relevant regulations.
- Excellent written and verbal communication skills.
- Proficiency in Google Suite Workspace applications.
- Hands on experience with Accounting and related systems (e.g., Quickbooks Online, Zoho CRM, Expensify, Melio, Avalara, or similar).
- Exceptional attention to detail and organizational skills.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Customer service orientation and problem-solving aptitude.
Compensation & Benefits
- Salary Range: $65,0000-$80,000, based on experience
- Vehicle stipend for job-related travel
- Company-provided cell phone and laptop computer
- Medical, Dental, and Vision insurance
- 401(k) plan
- Flexible time off policy + 10 paid holidays per year.
- Remote First work environment, fostering work-life balance and autonomy with travel requirements throughout California
- Join a passionate, mission-driven team making a real difference
- And much more!
Join Our Mission!
If you're excited about building technology that protects homes and families from wildfire disasters, we want to hear from you! Apply today and become part of a fast-growing team with purpose and innovation at its core.
Diversity and inclusion are essential values at Frontline. We know we'll do our best and most impactful work when we feel represented and we belong. We encourage talented people from a wide variety of backgrounds and experiences to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.