As the Renewal Underwriting Manager, you will be responsible for leading the Renewal Underwriting Team, driving business retention, and ensuring operational excellence. You will play a key role in maintaining high-performing teams and improving underwriting processes through innovation and automation. Your leadership will ensure the team meets business goals and objectives, while continuously developing and supporting your team members.

How You’ll Do It

• Leadership & Team Development:
• Lead and mentor the Renewal Underwriting Team, providing development opportunities, career coaching, and continuous feedback to foster operational excellence.
• Collaborate with the People Team to create and implement performance improvement and coaching plans.
• Oversee the hiring process, ensuring that the team recruits and retains top-tier underwriters.
• Underwriting & Retention Management:
• Manage the renewal book of business to meet or exceed retention goals and other relevant renewal metrics, as well as align with company OKRs.
• Contribute to the creation and execution of regional and national underwriting business plans.
• Partner with Business Development to drive retention, strengthen relationships, and ensure the team supports client needs effectively.
• Process Improvement & Automation:
• Identify and implement opportunities for process optimization, including automation, to drive efficiency and improve team productivity.
• Work closely with the engineering department to develop automation solutions and low-cost process improvements.
• Collaborate with cross-functional teams to lead project-based process and product improvement initiatives.
• Underwriting Expertise & Guidance:
• Act as a senior-level resource and subject matter expert for the team, providing guidance on complex underwriting cases and departmental best practices.
• Establish and continuously improve underwriting guidelines to ensure alignment with company policies and risk appetite.
• Cross-Department Collaboration:
• Serve as a key partner for other departments, working collaboratively on initiatives that affect business strategy, process, and product development.
• Offer leadership and insights on department-related projects and initiatives, ensuring alignment with broader company goals.

The Right Stuff

• Bachelor's Degree or equivalent experience (some college coursework is preferred).
• Minimum 5 years of underwriting experience required, workers’ compensation experience is preferred.
• Minimum 1 year of experience managing and leading a team of underwriters is required.
• 1-2 years of experience of renewal underwriting is preferred.
• Communication:
• Strong communication skills (written, verbal, and presentation) to convey complex information clearly and align teams with project needs.
• Problem Solving:
• Ability to manage complex situations and make decisions that anticipate future needs.
• Interdependence:
• Advanced awareness of workflow, and project tradeoffs to make decisions based on needs now and into the future.
• Leadership:
• Advanced leadership skills, with experience in guiding teams through strategic processes and aligning with broader organizational goals.
• Technology Tools:
• Advanced proficiency with G-Suite tools and collaboration platforms (e.g., Slack).
• Underwriting:
• Advanced knowledge in underwriting rate making, book management, & strategic prioritization of departmental goals.
• Decision Making:
• Proven ability to make impactful decisions independently, balancing team efficiency with business outcomes.
• Execution:
• Demonstrated ability to deliver on projects with urgency, managing competing priorities and deadlines effectively.
• Relationship Management & Collaboration:
• Excellent interpersonal skills, with the ability to build strong relationships internally and externally.
• Proven ability to collaborate effectively with cross-functional teams to drive shared objectives and business outcomes.